Course "All About Civility - Eliminating a Culture of Gossip, Rumors and Destructive Behavior- Whatever Happened to Respect" has been pre-approved by HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.
*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.
What you'll learn?
A negative, destructive, disruptive culture starts when any bad behaviour; verbal, written or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects.
Overview of the webinar
Whatever happened to respect and civil behaviour ? What is the cost when we lose both? Uncivil behaviour, left unaddressed, begins a downward spiral you and your employees can’t afford. Incivility, leads to gossip in the workplace, rumors, and then to bullying, harassment and ultimately, what we see too much in the news every day now, sexual harassment.
Over-worked, dis-engaged and undisciplined staff does more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect of them. Is it you or is it the other person that is the real problem? Respect comes from dealing with the situation when it becomes evident. This presentation is how to change the viewing of this person and their behavior to where you move them to be solution orientated. Respect reduces stress, and it drives up trust, engagement, creativity and productivity.
Area Covered In The Webinar
If you want to produce and deliver a caring, supportive, engaging and empowering stress free and productive environment, consistently, you need to learn how to:
- Understand what creates bad behaviour in the first place and what is escalates to
- Exercise the power of choice with the eight options you have
- Practice the world’s two most powerful skills for gaining control of the situation
- Learn how to calm down destructive behavior by using empathy and direct communication
- Adopt how to engage, empower and motivate in three profound but logical steps
- Review the three self-tests that will stop conflict cold if utilized right away
- Dealing with gossip in the workplace
Who Will Benefit?
This webinar is perfect for anyone who has a disruptive company culture of harassment, gossip, bullying or toxic behaviour.
There will be a number of complimentary articles and ebooks provided at the conclusion of the webinar to prove additional leadership information, and behaviour assessments that create loyalty and retention and are the key to understanding where and when bad behaviour starts.
About the speaker
Years of Experience: 48+ years
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership backg