Course "Dealing With The Workplace Bully" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.
*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.
What you'll learn?
- You will be able to recognize types of conflict
- You will be able to identify casual workplace irritations
- You will be able to discuss the role of emotional intelligence in conflict
- You will be able to identify conflict at different levels in the organization
- You will learn a simple method to resolve workplace conflict
Overview of the webinar
Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
Area Covered In The Webinar
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs. Clashes
- Using Natural Biological Tendencies to Resolve Conflict
- Using Time to Work It out
- Eliminating Power Plays
- Managerial Intervention
Evaluating Conflict
- Cost of Conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing One's Own Feelings
- Recognizing Others' Feelings
- Empathy
- Self-Control
Confronting Employees
- Accountability Conversations
- Active Listening
- Giving Voice to Those in Conflict
- Brainstorming Solutions
- Reality Checks
- Team Building Exercises
- Appealing to the Greater Good
- Showing Interdependence
- Empowering Teams
Different Levels of Organizational Conflict
- Interpersonal Conflict
- Interdepartmental Conflict
- Interdepartmental Conflict
Common Issues in Organizational Conflict
- Employee Needs
- Decision-Making Techniques
- Silo Effect
Who Will Benefit?
Supervisors, Team Leaders, Business Owners and Managers, Presidents and Vice Presidents of organizations, Human Resource Managers and others with management responsibilities, and administrative assistants.
About the speaker
Years of Experience: 12+ years
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Se