Course "Developing Conflict Competent Leaders" has been pre-approved by HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.
*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.
Overview of the webinar
In this webinar, participants will learn how to harness the power of conflict as leaders in their organizations. Participants will examine their own conflict styles and those they lead. In addition, the various types of conflict that exist will be looked at as strategies leaders can use to deal with conflict that can be disruptive to their organizations. Special attention will be given to conflict in teams, between departments, and other outside organizations a leader may have to deal with.
During the webinar, an overview of group dynamics will be presented and how this affects the likelihood of conflict in work teams. While conflict can be destructive, it also has benefits. It is these benefits that leaders must tap into in order to create high-performing teams. Finally, participants will learn leadership strategies for dealing with conflict in their organizations. Various techniques will be presented to help leaders negotiate, resolve and manage conflict.
Area Covered In The Webinar
- Conflict Styles
- Dynamics of Conflict
- Conflict Management
- Team and Group Dynamics
- Reaching Consensus
- Leadership and Conflict
- Negotiation
- Mediation
Why should you attend?
Leaders face conflict on a regular basis when directing teams, managing change, and communicating within and outside their organizations. After attending this webinar, participants will understand that conflict is a natural part of life and that leadership requires conflict-competent leaders that are able to manage and resolve conflict. Conflict management is a core competency of being a leader.
Who Will Benefit?
- Human Resources
- Project Manager
- Manager
- Team Leader
- Team Member
- Customer Service
- Labor Relations
About the speaker
Years of Experience: 12+ years
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Se