What you'll learn?
By attending, you will understand how to do even more effectively:
- Deal with the 5 most prominent types of difficult people
- Understand resistance
- Understand resistance and its role in creating conflict
- Use a variety of approaches to resistance
- Overcome resistance
- Utilize the core principles involved in dealing with difficult people
Would you like to understand why people are “difficult”?
How about receiving some help dealing with the most difficult people in your world?
What if we said that dealing with “difficult people” doesn’t have to be so difficult?
If you answered "yes" to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to save ourselves, time, energy and frustration!
Overview of the webinar
We all have to deal with so-called “difficult people”. What causes someone to be “difficult”? Why does someone else resist us? What is behind resistance? How can we deal effectively with someone who resists us, who may be cranky, chronically complain, be aggressive, snap at others, or even resist us silently? Come laugh, listen, and learn as Chris DeVany helps us understand what causes these challenges, and how we can deal effectively with those who cause us great difficulty!
Area Covered In The Webinar
- A systematic model for problem-solving, including how to deal effectively with difficult people
- Facilitating even more effective team-building
- Rallying our team members to help us deal more effectively with difficult people
- How to give Team Members a business “road map” that’ll keep them headed in the right direction
- How to create crystal-clear procedures that off-site staff will follow to the letter
- Fostering “friendly” competition between Team Members . . . could this be doing your company more harm than good?
- How to quickly smooth things over when you have to lay down the law and enforce an unpopular policy from a distance
- The actions you must take if you want to significantly slow down the email and phone call blizzard from Team Members
- Why people resist us
- How to deal effectively with those who resist us
- Insights into understanding the 5 most prominent types of “difficult people”
- How to deal more effectively with anyone who causes us difficulty
Why should you attend?
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
About the speaker
Years of Experience: 15+ years
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Syst